Thank you so much for sharing this feedback, and I’m sorry the HipShades were included when they weren’t needed.
They were added as part of an offer, but you’re completely right - customers should have a clear choice to add or decline extras at checkout. We’ll take this on board and look at how we can make that process clearer and more flexible in future.
I really appreciate you letting us know. We’re always learning and improving, especially when something in the buying experience doesn’t feel quite right.
Laura x