Informativa sulle spedizioni

SHIPPING POLICY (HACKERLILY)

All orders are shipped from our fulfilment partners in Sydney, Australia (Next3PL) and Marlow, United Kingdom (RedPanda Fulfillment Ltd).

Once your order ships, you’ll receive a tracking email so you can follow your delivery from dispatch to doorstep.

DISPATCH TIMES

  • Orders are packed and dispatched Monday to Friday (excluding public holidays).

  • Our goal is to dispatch orders within 1–2 business days.

  • During sale periods or major launches, please allow an extra 48 hours for dispatch due to increased order volume.

  • If you notice an error on your order (especially your address), please email hello@hackerlily.com as soon as possible. Once an order has been dispatched, we may not be able to make changes.

SHIPPING RATES

Australia

  • Free standard shipping on orders $220+

  • $11.95 standard shipping on orders $219 and under

  • Carrier: Australia Post (or the most cost-effective and fast option available)

  • Estimated delivery times (after dispatch):

    • Eastern seaboard: typically 1–4 business days

    • Other regions: generally 2–10 business days

    • WA / remote areas: 7–10 business days (and sometimes longer in peak periods)

United Kingdom

  • Free standard shipping on orders £120+

  • £5 standard shipping on orders under £120

  • Carrier: Royal Mail / DPD / courier selected by our UK fulfilment partner (best available option)

  • Estimated delivery times (after dispatch):

    • Most UK metro deliveries: 2–4 business days

    • Regional/remote areas: may take a little longer

TRACKING

  • Tracking is sent by email once your order ships.

  • Please check your inbox (and junk/promotions folders) for updates.

CUSTOMS, DUTIES & TAXES (INTERNATIONAL)

  • For deliveries outside the country of dispatch, customs charges, duties, and taxes (including VAT) may apply and are the responsibility of the customer.

  • We’re unable to refund orders if you choose not to pay any applicable import charges once your parcel reaches your country.

INCORRECT ADDRESS

  • Please double-check your delivery address at checkout (unit/flat number, street number, postcode, and correct suburb/town).

  • Hackerlily is not responsible for parcels delayed, returned, or lost due to an incorrect address entered at checkout.

  • Any additional shipping fees required for re-delivery will be the customer’s responsibility.

LOST, DELAYED, OR MISSING PARCELS

  • Once parcels are collected from our warehouse and handed to the courier, delivery timeframes are controlled by the carrier.

  • If your parcel is delayed or appears stuck in transit:

    • Check your tracking link for the latest scan

    • If it hasn’t moved for several business days, email us at hello@hackerlily.com and we’ll help lodge an enquiry with the carrier where possible

  • Please note: we do not issue replacements or refunds for carrier delays outside our control.

  • If a parcel is confirmed lost by the carrier, we will work with you to resolve it as fairly and quickly as possible.

DAMAGED IN TRANSIT

  • Please inspect your order as soon as it arrives.

  • If anything is damaged:

    • Email hello@hackerlily.com within 48 hours of delivery

    • Include your order number and clear photos of the damage (including packaging)

  • We’ll review and organise next steps.

RETURNS SHIPPING

  • Shipping costs paid at checkout are generally non-refundable (unless required by consumer law).